Restocking and Return Fees

Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds

Restocking Fees and Return Shipping Fees

Returns are subject to restocking fees of 15% – 30% of the purchase price and return shipping fees. Velvet Beauty may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Velvet Beauty reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied once an order to pick and ready to be shipped.

For products that are eligible for return for replacement, the return shipping labels are free for returns or replacement of the same item(s) within the applicable return policy period. Velvet Beauty does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what was shown on the Velvet Beauty website or mobile application (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, Velvet Beauty does NOT charge for restocking fees. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Velvet Beauty will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.

You return You receive
  • Defective items through no fault of your own.
  • Wrong items shipped.
  • Items that did not match what was shown on the Site.
  • Unopened items returned in the original condition as shipped.
100% of the item’s purchase price AND free return shipping label
  • Items have not been picked yet
100% of the item’s purchase price 

Partial refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.

You return You receive
  • Non-defective items that are returned opened.
  • Non-defective special orders or custom-built items.
  • Unopened items purchased through Velvet Beauty that are returned in the original condition as shipped.
80% of the item’s purchase price and you are responsible for any return shipping costs.
  • Opened, non-defective products in original condition.
  • Orders that have already been picked and are waiting to be shipped.
70% of the item’s purchase price and you are responsible for any return shipping costs

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Velvet Beauty Customer Service assistance.

You return You receive
  • Non-defective items that are returned unopened and outside of the return policy period
85% of the item’s purchase price and you are responsible for any return shipping costs.
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Velvet Beauty error.
  • Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

 

Rejected items will be returned to the customer

Returns received in any of the following conditions may be rejected or accepted for a partial refund.

You return You receive
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Velvet Beauty  error
  • Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

 

Rejected items will be returned to the customer

*Excluding items purchased as gifts which are refunded as Velvet Beauty Store Credit only and items purchased using Bitcoin which are refunded in the form of a Velvet Beauty Gift Card.